Patient Rights and Responsibilities

If at any time you believe your rights are being compromised, please bring it to the attention of your care provider or ask to talk to a patient advocate.

Prior to receiving care at the 10th Medical Group, your provider may request that you arrange for a reasonable adult to transport you home from the facility and remain with you for up to 24 hours if required.

ACCESS TO EMERGENCY SERVICES
You have the right to:
-- Receive emergency care without preauthorization where and when acute symptoms are so severe that a sensible layperson would want emergency care to prevent serious harm or death. You should seek emergency care from the nearest emergency room.

RESPECT AND NON-DISCRIMINATION
You have the right to:

-- Timely, considerate and respectful care at all times and under all circumstances.
-- An environment of shared respect that is free from discrimination.
-- Have a chaperone present during sensitive physical examinations.
You are responsible to:
-- Have respect for the rights of other patients and military treatment facility staff.

CHOICE OF PROVIDERS AND PLANS
You have the right to:

-- Accurate information about the Tricare program to include covered health benefits and health plan options.
-- A choice of healthcare providers, either within Tricare Prime network or the MTF, based on the availability of a qualified provider.
You are responsible to:
-- Become educated about Tricare coverage, options, and rules, including required fees.

PARTICIPATION IN CARE AND CARE DECISIONS
You have the right to:

-- Receive accurate, accessible and understandable health care information.
-- Ask questions and receive timely answers to those questions.
-- Choose someone to make decisions on your behalf if you cannot do so.
-- Know all your treatment options including the option of no treatment.
-- Know the risks, benefits and consequences to each of these options.
-- Refuse care as allowed by law.
You are responsible to:
-- Tell your healthcare professional everything you know about your illness or condition, past health care and any and all medications or supplements you are taking.
-- Inform the doctor or nurse about any changes in how you feel.
-- Participate in decisions related to your healthcare and ask questions if you do not understand any part of the proposed treatment.
-- Follow the provider's plan of care.
-- Maximize healthy habits such as: exercise, not smoke, eat a healthy diet, and not knowingly spread disease.
-- Accept the consequences if you refuse to follow the plan of care.
-- Keep appointments or call to change or cancel them at least 24 hours in advance.

CONFIDENTIALITY OF HEALTH INFORMATION
You have the right to:

-- Privacy and protection of your personnel health information.
-- Communicate with healthcare providers in confidence as allowed by law and regulation.
-- Review and obtain a copy of your own medical records.
-- Request amendments to your records, within specific legal limits.

APPEALS AND COMPLAINTS
You have the right to:

-- A fair and efficient process to appeal medical necessity decisions by your MTF or by Tricare that includes both internal and independent external review.
-- Discuss complaints with your providers or patient advocate.
-- Contact a Tricare debt collection assistance officer if unable to pay fees.

INFORMATION DISCLOSURE
You have the right to:

-- Review a provider directory maintained in the TriWest Service Center and information desk to assist with understanding your provider's education and training and selecting a primary care manager.
-- Review publicly reported MTF quality measures.

(Current as of March 2013)