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Patient Rights and Responsibilities

If at any time you believe your rights are compromised, please bring it to the attention of your heath care provider or ask to talk to a patient advocate.

Prior to receiving care at the 10th Medical Group, your provider may request that you arrange for a reasonable adult to transport you home from the facility and remain with you for up to 24 hours if required.

ACCESS TO EMERGENCY SERVICES
You have the right to:

-- Receive emergency care without pre-authorization where and when acute symptoms are so severe that a sensible layperson would want emergency care to prevent serious harm or death. You should seek emergency care from the nearest emergency room.


RESPECT AND NON-DISCRIMINATION
You have the right to:

-- Timely, considerate and respectful care at all times and under all circumstances
-- An environment of shared respect free from discrimination
-- Have a chaperone present during sensitive physical examinations
You are responsible to:
-- Have respect for the rights of other patients and military treatment facility staff

CHOICE OF PROVIDERS AND PLANS
You have the right to:

-- Accurate information about the Tricare program to include covered health benefits and health plan options
-- A choice of healthcare providers, either within Tricare Prime network or the MTF, based on the availability of a qualified provider
You are responsible to:
-- Become educated about Tricare coverage, options, and rules, including required fees

PARTICIPATION IN CARE AND CARE DECISIONS
You have the right to:

-- Receive accurate, accessible and understandable health care information
-- Ask questions and receive timely answers to those questions
-- Choose someone to make decisions on your behalf if you cannot do so
-- Know all your treatment options including the option of no treatment
-- Know the risks, benefits and consequences to each of these options
-- Refuse care as allowed by law
You are responsible to:
-- Tell your healthcare professional everything you know about your illness or condition, past health care and any and all medications or supplements you are taking
-- Inform the doctor or nurse about any changes in how you feel

-- Participate in decisions related to your healthcare and ask questions if you do not understand any aspect of the proposed treatment

-- Follow the provider's plan of care

-- Maximize healthy habits such as: exercise, not smoke, eat a healthy diet and not-knowingly spread disease

-- Accept the consequences if you refuse to follow the plan of care
-- Keep appointments or call to change or cancel them at least 24 hours in advance

CONFIDENTIALITY OF HEALTH INFORMATION
You have the right to:

-- Privacy and protection of your personnel health information
-- Communicate with healthcare providers in confidence as allowed by law and regulation
-- Review and obtain a copy of your own medical records
-- Request amendments to your records, within specific legal limits

APPEALS AND COMPLAINTS
You have the right to:

-- A fair and efficient process to appeal medical necessity decisions by your MTF or by Tricare that includes both internal and independent external review
-- Discuss complaints with your providers or patient advocate
-- Contact a Tricare debt collection assistance officer if unable to pay fees

INFORMATION DISCLOSURE
You have the right to:

-- Review a provider directory maintained in the TriWest Service Center and information desk to assist with understanding your provider's education and training and selecting a primary care manager
-- Review publicly reported MTF quality measures

(September 2018)