Privatized Housing Resident Advocate

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MISSION: To ensure military members’ and their families’ concerns with privatized housing are addressed and elevated to the appropriate levels within the chain of command.

ROLES OF THE RESIDENT ADVOCATE:
1. Serve as the point of contact to assist military members and their families residing in Privatized Housing (PH) who seek solutions to unresolved problems, concerns and needs.

2. Consult with member or member’s dependents on landlord/tenant rights as contained in laws, privatization agreements, DoD and AF regulations when requested.

3. Take a proactive approach to ensure the concerns of military members and their families regarding PH are addressed and elevated to the appropriate levels within the chain of command.

4. Document resident concerns with PH, perform trend analysis, identify opportunities for improvement and provide feedback to the Installation Commander and other government officials as required.

5. Inform the Commander when a resident complaint may involve reasons for litigation.

6. Assist with public relations involving PH residency to promote members’ awareness of housing resources.

7. In concert with base Public Affairs office, monitor social media related to PH concerns.

8. When requested by the military member or family, work with the installation Exceptional Family Member Program (EFMP) coordinator, MHO and the privatized project owner to address specific privatized housing requirements to support their unique needs.

Contact Us

Address:
8034 Edgerton Drive,
Suite 100, Room 106,
USAF Academy, Colo. 80840

Phone:
(719) 333-8018

Cell Phone:
(719) 425-5457

Email:
usafa.resident.advocate@us.af.mil

Office Hours:
7:30 a.m.-4:30 p.m. Mon.-Fri.

Why A Resident Advocate?

In 2019, Congress held all military services accountable for the ineffective resolution of health, safety and security issues in privatized housing. In the 2020 National Defense Authorization Act, Congress established requirements for the Resident Advocate position across the Air Force. The Privatized Housing Resident Advocate acts as a liaison between housing residents, military housing office (MHO), Air Force Academy Homes, and the Installation Commander for issues pertaining to resident’s rights and advocacy.